Remote Paperless Check-ins
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Firstly, attending an empty property to create the inventory of course creates social distancing by its nature - as you don't come into contact with anyone and hopefully the property has just been professionally cleaned too!
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Once report contents has been captured by digital pictures, 360 photos and full written details of each room and items, the next stage is to start an electronic two-step process remotely via text message and email with the tenant.
Paperless inventories questions answered...
What is an inventory?
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A property inventory report provides descriptions of fixtures and fittings, along with their cleanliness and condition. In some instances, safety compliance checklists and key/fob handover will also be recorded. It helps to provide a clear record of the property at a given moment in time.
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Why is an inventory important?
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An inventory is designed to protect both property providers and tenants/occupants. It should provide a mutually agreed report about the condition, cleanliness and safety compliance standards. This allows comparisons to be made ‘before’ and ‘after’ moving-in and out of the property/accommodation. It’s therefore extremely important to ensure the report is mutually agreed and any concerns are raised early at the beginning of the tenancy/occupancy (it avoids potential disagreements at the end).
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Why do I have to sign ‘Step 1’ before receiving
the keys?
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You are required to sign ‘Step 1’ electronically (using a smartphone, tablet or desktop). By signing you are only confirming you have received your inventory email – not to approve the contents (see ‘Step 2’ below). We are unable to handover the keys to your accommodation until ‘Step 1’ has been completed.
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What happens at ‘Step 2’ after I move-in?
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You will then have the opportunity in which to view the online inventory report. You may approve the report or feedback within the time frame explained within your email. If there is an issue you wish to raise, relevant photographs should be uploaded directly from a smartphone, tablet or desktop with supporting comments.
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I haven’t received my inventory report email?
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This could be due to the email being filtered by ‘junk’ or ‘spam’. Please check these folders first. If it’s not there, it could be your email address has been entered incorrectly.
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My inventory report link has expired?
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If you haven’t provided feedback within the allocated time set by your property reminder and you have an issue that you wish to highlight, please contact us to discuss this.